Refund policy
Return and Refund Policy
Last updated: March 16, 2026
Thank you for shopping at Noirellea.
If You are not completely satisfied with Your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.
1. Definitions
Company ("We", "Us", "Our") refers to Noirellea.
Goods refer to the products available on our website.
Orders mean a request placed by You to purchase Goods.
You refers to the customer using our Service.
2. Return Eligibility
We provide a 30-day return period, meaning You have 30 days after receiving Your item to request a return.
To qualify:
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The item must be unused and in original condition
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The item must be returned in its original packaging
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Proof of purchase is required
Non-returnable items include:
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Custom or personalized products
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Perishable goods
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Gift cards
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Digital/downloadable products
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Personal care items
3. Return Process
To initiate a return, please contact our support team with:
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Order number
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Full name
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Reason for return
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Photos (if applicable)
All returns must be approved before shipping. Unauthorized returns may not be accepted.
4. Refunds
After receiving and inspecting the returned item:
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You will be notified of approval or rejection
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Approved refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
Shipping fees are non-refundable unless:
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The item is defective
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The item arrived damaged
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The wrong item was sent
5. Damaged or Incorrect Items
Please inspect Your order upon arrival.
If there is any issue, contact us immediately with photo evidence.
6. Exchanges
To exchange an item:
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Return the original product
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Place a new order
7. Late or Missing Refunds
If You have not received Your refund:
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Check Your bank account
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Contact Your card provider
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Contact Your bank
If needed, contact us.
8. Contact Information
Store Name: Noirellea
Email: support@noirellea.shop
Customer Support Hours: Monday to Friday – 9:00 AM to 6:00 PM (UTC)